Some helpful information for your upcoming stay…
CHECK IN: is from 2pm
CHECK OUT: time is 10am
• We do not store luggage outside office hours
RECEPTION HOURS:
Monday – Friday: 8.30am – 5.00pm
Saturday: 8.30am – 4.00pm
Sunday & Public Holidays: CLOSED
RECEPTION:
350 Esplanade, Scarness, Hervey Bay 4655
CARPARKING:
The Carpark is at the rear in Freshwater Street – Please use a ‘Visitor’ carpark until you are advised of your room number.
Please park in your allocated car space throughout your stay; the ‘room number’ or ‘Visitor’ are written on the gutter. If your spot is taken, please use a Visitor carpark and contact reception to have the situation remedied.
Push bikes are to be stored in your room / on your balcony, and not in the resort hallways, walkways, stairwells or common areas.
Oversized vehicles are to park on the street.
SECURITY GATE:
Token access is required between 5.30pm & 7am to access the carpark.
AFTER HOURS ARRIVALS:
Should you be arriving outside office hours we will SMS you the night safe code to access your room token and arrival letter on the day of your arrival.
Collect your token FIRST if accessing the building from the rear carpark on Freshwater St, as all entrances and the carpark security gate will lock at 5.30pm.
KEY RETURN:
Please return room tokens to Reception upon check out. A key drop box is located on the door of the Reception office for early checkouts.
INTERNET FACILITIES:
FREE WIFI is available in your apartment. The username and password will be provided on your arrival letter.
BOOKINGS:
• All bookings & specific room number requests will be subject to availability; colour schemes, furniture, floor plans and layout may differ depending on rooms available at the time of booking.
• Extra guest charge is $50 per night & for a child up to 12 years only and subject to availability. Rollaway beds are not available for adults.
POOL AREA:
Our pool area is a very popular place to spend time and relax.
To make sure that everyone enjoys it, please be advised of the following:
POOL HOURS – GUEST USE ONLY: Strictly 8am – 8pm
Heated Spa 8am – 7pm (temp will be lower during cooler months).
• NO ALCOHOL, GLASS or FOOD ALLOWED IN THE POOL AREA
• NO running, jumping, diving, bomb diving, yelling or loud noise
• Children must be accompanied & supervised by an adult at all times
• Throwing of any objects in the pool area is prohibited
• Objects other than flotation devices for assisting children are not permitted
• Sauna – Adults Only
These rules are posted around the pool and are for the safety and comfort of all our guests.
VISITOR POLICY / QUIET TIME:
We love seeing our guests enjoying themselves and socialising during their stay but to make sure every guest has the rest they need to enjoy the next day of their activities or work schedule, we do ask that you kindly respect all guests and the occupiers of a unit and their invited guests must NOT create noise likely to interfere with the peaceful enjoyments of other unit occupiers.
• You are welcome to have visitors on site from 8am until 9pm, all visitors must vacate the premises by 9pm.
• Please move in from your balcony by 10pm as neighbouring bedrooms are adjacent to the balconies.
• If you return to your apartment late in the evening or vacate early in the morning, please do so as quietly as possible in consideration of other guests.
WE HAVE A STRICT NO PARTY OR LOUD NOISE RULE – If an occupier does not comply with these requests’ other occupiers, permanent residents or the Manager have authority to call the Police. The Manager has authority to evict occupiers of the unit and no refund of accommodation will be made.
USE OF PREMISES:
Holiday and corporate use only: NO functions / parties / schoolies etc.
APARTMENT FACILITIES:
Our accommodation is self-catering. A complimentary starter pack of tea, coffee, sugar, toilet rolls, dishwashing liquid & powder are provided for your convenience.
SUPERMARKET:
Scarness Foodstore is walking distance (95m) to the right when exiting Reception.
The nearest Woolworths Supermarket (1.3km) is in Torquay Road and Coles Supermarket in Main Street (1.8km); both are in Pialba.
SPA BATHS:
Fill spa to above jets before using. Power point is under the sink if turned off.
ROOM SERVICE:
Apartments are serviced weekly. Please advise reception if you do not want your room to be serviced.
RUBBISH DISPOSAL:
There are rubbish bins on the back wall just outside the back door in the parking area. When you are vacating please remove all rubbish from your apartment & turn off lights, television & air conditioning.
BEACH TOWELS:
We have provided you with complimentary beach towels in your bedroom cupboard to be used at our pool & the beach. Please do not remove the white bath towels from the apartments.
Please do not hang towels or clothing over the balcony rails.
A clothes rack is provided and may be used on the balcony.
SMOKING / ALCOHOL:
For the comfort of all guests, smoking is permitted ONLY on the balcony, with balcony door closed. Please do not smoke or consume alcohol in the common areas, pool area or carpark.
Anyone found behaving in a manner that is against the best interests of guests, staff, or the public, may be requested to leave.
ANIMALS:
No animals are permitted on the property, this includes both outdoors on the common property and in the units.
ATTRACTIONS:
If you’re looking for things to do, head to our Attractions page on our website where there is lots of fun and exciting ideas for you to see and do during your stay! We also have tour brochures available at Reception for your convenience.
Search Current Fraser Coast Events here!
Plus Visit Fraser Coast and Hervey Bay Visitor Information Centre.
We hope you enjoy your stay at Eden by the Bay & allow other guests the same privilege.
• BOOK DIRECT & RECEIVE 10% OFF YOUR NEXT STAY. Call us direct on 1800 112 808 or email relax@edenbythebay.com.au